Planners Reimagined · Last updated 17 June 2026
We want you to be genuinely happy with your planner. This page explains how refunds work on our instant digital downloads, and the promise we make if something is not right. Questions? Email admin@plannersreimagined.com and a real person will help.
Our products are digital downloads delivered immediately. When you buy, you ask us to give you access straight away, and you agree that once you have opened or copied the file you lose the usual 14-day right to change your mind, because the product has already been delivered in full. This is normal for digital content and is how the Consumer Contracts Regulations treat it.
For that reason we do not offer refunds simply for change of mind once a file has been accessed.
That said, we stand behind what we sell. If within 30 days your planner will not work, is not as described, or you are struggling to get set up, message us. We will help you fix it, send a corrected file, or make it right. We would always rather sort the problem than leave you stuck.
If a product is faulty or significantly different from how we described it, you are entitled to a remedy under the Consumer Rights Act 2015. Email us with your order details and what went wrong, and we will resolve it, including a refund where that is the right outcome.
Bought the same product twice, or ordered by mistake and not yet used it? Email us within 30 days and we will refund the duplicate or unused order.
Email admin@plannersreimagined.com with your order number and a short note about what you need. We aim to reply within two working days.
Nothing in this policy affects your statutory rights as a consumer under UK law.